From AOG to Airborne: 12 Years of Time Critical Logistics Support

When a commercial aircraft is grounded for maintenance, every minute matters.

Aircraft on Ground (AOG) situations put immediate pressure on maintenance teams to identify the problem, source what they need and get the aircraft back into service. When a component or piece of equipment needs to be somewhere urgently, a time critical logistics partner becomes an integral part of that process.

Today Team has supported one specialist aviation engineering customer with these requirements since 2014.

For more than 12 years, we have provided dedicated transport between the customer’s operations in the North and South of England, alongside urgent collections and deliveries across the UK.

When urgent means AOG

Time-critical work comes with the territory in aviation.

Maintenance requirements change quickly and, when an aircraft is grounded, there’s no time to wait for a standard delivery service. The maintenance team needs what it needs, where it needs it, as quickly as possible.

For Today Team, that means responding quickly and understanding the importance of the job from the moment the call comes in.

Jamie Boyd, Managing Director at Today Team, explains:

“When an aircraft is grounded and the maintenance team is waiting for something, the pressure is on everyone involved. The cost of downtime quickly becomes significant, so there’s no room for delays.

We’ve worked with this customer since 2014. We understand what an AOG request means and how quickly we need to respond.”

The right vehicle for the job

One of the challenges of supporting the aviation sector is the variety of work involved – there’s no typical consignment.

Some jobs involve smaller components that need moving immediately. Others are larger, heavier or awkward enough to require a tail lift, curtain sider or HGV.

That makes vehicle selection an important part of the response. When an urgent request comes through, our logistics team establishes exactly what is being moved and puts the right dedicated vehicle in place.

The consignment then travels directly from collection to delivery, with the customer kept informed throughout.

Jamie says:

“It’s one of the things we enjoy about the account because you never quite know what the next job will involve. One day it might be a straightforward urgent movement; the next we’re arranging a curtain sider or HGV.

Whatever comes through, we know the priority is getting it moving. They need us to respond, perform and deliver.”

Ready when maintenance needs us

Aviation maintenance doesn’t stop at the end of the working day, and neither does the support behind it, with Today Team supporting the client around the clock, seven days a week.

That matters when an unexpected maintenance requirement develops late in the day, overnight or at the weekend. The customer already has a logistics partner that understands its operation and the urgency attached to an AOG request.

There’s no need to explain from scratch why the delivery matters. After more than a decade working together, that understanding has become an important part of the relationship, as Jamie explains:

“They know they can pick up the phone to us when something important needs moving.

We’ve looked after them for a long time and understand the level of service they expect. When maintenance needs something urgently, our job is to get it sorted.”

A trusted aviation logistics partnership since 2014

The relationship began in 2014 and has continued through thousands of miles of urgent transport across the UK.

For the customer, Today Team provides a dependable logistics partner ready to respond when maintenance requirements change and time is critical.

For Today Team, it is a long-standing account built on understanding what the customer needs and consistently delivering under pressure.

Our client’s Operations Manager explained the importance of this understanding:

“Today Team has supported us for more than a decade, so they understand the nature of our work and the urgency involved when we need something moving.

When we have an AOG requirement, we need a logistics partner that responds quickly, keeps us informed and gets the job done. We know we can pick up the phone at any time and the Today Team will get things moving.”

Time-critical aviation, aerospace and AOG courier support

Today Team provides dedicated same-day transport for aviation and aerospace businesses across the UK, with support available 24 hours a day, seven days a week.

From urgent AOG requirements to larger specialist movements, our team will get the right vehicle in place and your delivery moving.

When tomorrow is too late, choose Today.

Call 01925 202 101 or request an instant quote online.