Case study

New luxury housebuilder customer goes from strength to strength

Our customer is a luxury homes housebuilder, they came to us in the first few months of the pandemic through a referral. They needed help delivering goods to sites across their region, but kept facing problems with driver shortages from other logistic providers.

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Challenge

The customer faced problems within their supply chain, they couldn’t get materials on to sites on time meaning contractors weren’t able to get on with their work, adding delays to their projects.

When trying to source logistics providers they kept facing the same issue, lack of drivers. This was costing the customer time and money, they also faced frustrations from contractors and stakeholders.

Solution

One of their team had used Today Team in a previous role, he was impressed with our work and recommended they give us a call to discuss their needs. The team were more than happy to help, they have a successful track record working in the construction industry, and their experience of 3rd party collections is invaluable. They worked together with the customer to work out a solution and had the deliveries running like clockwork in no time.

Outcome

Today Team managed to speed up their supply chain, when other logistics providers couldn’t deliver for a week, we could deliver the same day. All deliveries arrive on time meaning the progress on site have increased significantly, and pressure from contractors and stakeholders have eased.

Benefit

Using Today Team gave the client confidence that the project timelines would not be compromised, delivery of supplies arrived on time meaning contractors could get on with the project.

Working with Today Team meant they weren’t dealing with a call centre, they were dealing with a dedicated, friendly team who have a wealth of experience to help guide the client through their requirements.

The client commented “We contacted Today Team to collect a staircase which a supplier was struggling to deliver in time. Within an hour of contacting them they had collected the staircase and were on route to site. Fantastic service and very competitive rates. I would definitely recommend”

“We had an urgent need for a same day courier service to pick up a package from Kent and bring it to Slough. The Today Team had the best price I could find and they picked up the parcel in only just over an hour after I booked them. The customer service team were so helpful and very lovely. We will be using them again in the future for sure. Highly recommended.”

Scarlett O’Connell

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“We’ve stayed loyal to Today Team for years now because they get the job done, it’s a great no fuss service. I have enough to deal with managing my client’s expectations and making sure production runs smoothly without worrying about the transport side of things. They have overcome every challenge I have thrown at them, including a project delivering hundreds of posters across the UK with little to no notice”

“These guys are a pleasure to work with and are absolute life savers! Had to get a package to Preston today, informed them and within 30 minutes of sending an order, they had someone here to collect. Once again they have proven their commitment to the customer and shown their standards of service are sky high!”

“Our experience could not have been better! An important piece of equipment had failed that needed to be repaired, I called through at 15:00 it was collected within the hour and delivered to the manufactures next morning, we were kept up dated all the way through the process.”

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